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VAR Performance Tuning Workshop & Magic of Customer Relations Training (3 + 2 Days)

June 3rd-7th, 2019

The VAR Performance Tuning Workshop is an annual event dedicated to SOLIDWORKS resellers. The event includes topical presentations, technical breakout sessions and training classes. The presentations will cover products, demos, technical support, customer center processes, field services, training, and more! VARs from across North and South America, AEs, Technical Sales, implementation service, Post-Sales reseller reps are encouraged to attend.

If you need to cancel your registration, you can receive a full refund by Saturday, May 18th, 2019. Please email your reason to cancel to our support team at

Please note: SOLIDWORKS may share registrants' email contact information with selected sponsors of SOLIDWORKS VPTW 2018, as part of their sponsorship package. If you have concerns regarding this matter, please contact

Magic of Customer Relations Training
by Communico, Inc. This class, taught by leading Soft Skills Training company Communico, Inc, is a premium soft skills training program. The MAGIC of Customer Relations program is a 2 day class which helps develop your associates’ ability to deliver exceptional service to every customer—external or internal.

Develop the MAGIC Mindset of Service
• Explore what exceptional service is from the customer’s perspective
• Define the MAGIC standard of communication

Establish MAGIC Relationships with Others
• Create the right impression through words, tone and visual choices
• Restore and strengthen relationships through listening and empathy
• Build security and trust with MAGIC phrases

Express MAGIC Accountability
• Discover “the real issue” through listening and questioning skills
• Express commitments and agreements by using clear and specific language

Handling Difficult Situations with MAGIC
• Use The Five MAGIC Steps to handle complaints and challenging situations
• Keep cool under pressure by managing your perception and your response
• Measure the quality of each contact with The 33 Points of MAGIC Standard

What this means to you
• Increase associates’ confidence in their ability to handle difficult situations
• Reduce time spent on unproductive detours in customer conversations
• Create a contagious, customer-focused culture where associates embrace a service mindset and model it in every touchpoint
• Deliver consistently exceptional service experiences and achieve measurable results

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